Preferred electronic gaming machine environments of recreational versus problem gamblers: an in-venue mixed methods study

The aim of the current study was to examine the different EGM environmental preferences of recreational compared to problem gamblers in Australia. Semi-structured interviews were conducted with 59 EGM gamblers recruited from EGM venues in Queensland and New South Wales, Australia. Interview data were organised using a thematic analysis into 42 major environmental features that gamblers identified as being of importance in choosing where and what to play. The frequency with which certain environmental characteristics were mentioned was analysed quantitatively, along with demographic information and PGSI status. Results showed that the most common reason for selecting the gambling platform was social, and in-venue gambling was largely but not exclusively preferred for this reason. The most frequently mentioned reason for selecting the provider was based on being close to home and enjoying the service at the venue. Finally, games were frequently selected based on features such as free spins, minimum bet sizes, graphics and in-game sounds. The survey results identified that persons experiencing gambling problems more frequently mentioned the availability of a number of game choices and the perceived potential for winning as important aspects in choosing an EGM environment. This study provides some preliminary evidence on what features of the EGM environment are important to players, and most conducive to safer gambling environments. The findings from this study will inform policy initiatives for player protection through the development of safer EGM gambling environments