What factors determine healthcare professionals’ (HCPs) acceptance of mobile devices for telehealth: a qualitative study conducted in Queensland, Australia

Background: The introduction of telehealth has transformed the way of health delivery. Using telehealth, travel time and distance barriers are virtually eliminated for patients who live in remote areas where access to a hospital or clinician is limited (Coach 2013). Despite the various benefits of telehealth, the static model of telehealth services is preferred globally. In Australia, for telehealth consultations, the patients arrive at the health facility 30 minutes before the teleconsultation begins so that staff can take the necessary observations and can send the results to the hospital, even though mobile device based telehealth has potential to monitor patients in the home bed side environment. Yet most of mobile device based telehealth services are used in text messaging and in calling globally. The use of mobile device based telehealth services in many health activities such as telemedicine, patients’ records, treatment and monitoring is slow. Tamrat and Kachnowski (2012) claimed sustainable adoption of prenatal and neonatal mobile device based telehealth services remains under-developed. Therefore, the aim of this research is to explore the perceptions and experiences of health care professionals’ (HCPs) for the acceptance of mobile devices in telehealth. Methods: This research is conducted using the qualitative approach. Six focus group discussions, each group having 5-7 members and 2 interview were used to collect qualitative data. The target population was healthcare professionals such as occupational therapists, physiotherapists, dietitians and oral health practioners involved with the provision of telehealth services. Results: In Queensland, health care professionals intention, self-efficacy, compatibility, relative advantages, education and training, management support, network coverage, privacy and security, resource issues, trialability, age and experience with technology use were found to be important factors for the use of mobile devices whereas social influences, functional features of mobile devices and complexity were found to be conflicting factors among various HCPs for the use of mobile devices in the Australian telehealth environment. Discussion; This study findings add to the stream of knowledge and provided factors that has policy an empirical implications. In policy and practice terms, this study makes a significant contribution towards an understating of factors for the use of mobile devices in telehealth. These factors can serve as a guide to policy makers and mangers to implement mobile devices in telehealth. Further, the results obtained from this research study can be applied in other states of Australia and the rest of the world to understand the use of mobile devices in the telehealth environment. The paper also indicated age and experience as moderating variables which can further be considered and can be investigated in other studies such as survey. Further, the factors and the items obtained in this research study can be used to design a survey questionnaire to conduct this research study using the quantitative approach