Public Library Paraprofessionals and Their Use of Web Search Tools

This study investigates how paraprofessionals in public libraries across North Carolina are currently using web search tools in their work, how they assess their current level of competency in this area, and what their current training needs are. A survey was distributed to a cross-section of paraprofessionals in 70 county, regional and municipal public libraries across North Carolina. Results from 152 responses reveal that paraprofessionals in North Carolina public libraries appear to have adapted well in the transition to a Web world, but training needs still exist. Respondents felt that web search tools have led to greater access to information sources and to more current information. Apart from time spent exploring the Web, and obtaining informal help from others who are more knowledgeable, classroom training and one-to-one tutoring appear to be the most helpful training methods. Privacy and confidentiality, accuracy of information and copyright were issues of concern