User-Centered Systems Analysis: An Examination of Case Studies and New Measurements of Success

This study examines the literature to identify seven key steps to user-centered systems analysis. Five case studies are then examined to identify how closely they followed these seven steps during analysis efforts. The case studies and the literature are then used to support five new products of success that are possible outcomes of analysis efforts. These products of success demonstrate that an analysis does not need to result in an implementation in order to be successful