Analysis of Web-based library services

This study examines the services offered by libraries via their web sites. Web-based library services at fifteen academic libraries in North Carolina were evaluated using a combination of content analysis and questionnaires. The results of this study demonstrate a broad range of web-based services offered by academic libraries, from simple, text-based services, such as ready reference links, to more advanced services, such as online request forms. A few libraries offer innovative web-based services, such as digital collections. This study identified specific ways in which the web helps libraries improve and develop services. Some key improvements and developments are a) hyperlinks between resources; b) cross-departmental services; c) simple user interfaces to multiple services; and d) remote access to library services. This study also examined institutional characteristics and resources dedicated to web-based services