Information Technology Staff Perceptions of Optimizing End User Interaction during Systems Development

This study explores the perceptions that information technology (IT) professionals have of optimizing end user involvement during application development. The Discovery IT staff at GlaxoSmithKline is studied. Using seven distinct stages of systems development, the study is able to make precise conclusions about the selection, timing, and degree of end user involvement. It was found that involving intelligent end users early on in the development process is beneficial, creating only limited drawbacks