Tax Administration internal and external communication : Electronic services in the function of the communicator

Unutarnja i vanjska komunikacija Porezne uprave intenzivno se razvija uvođenjem novih i unapređenjem postojećih elektroničkih komunikacijskih kanala. Suvremeno doba zahtijeva stalnu modernizaciju u tehnološkom smislu. Razvoj aplikativnih rješenja donosi dodatnu transparentnost i učinkovitost u poslovanju javne uprave. Kod unutarnje komunikacije veoma je važno pravovremeno informirati i educirati službenike. Definiranje poslovnih procesa i stabilizacija propisa uvjeti su za ujednačenost postupanja i povećanje transparentnosti u poslovanju. Porezna uprava konstantno razvija i unapređuje kanale poput Intraneta, sustava za učenje na daljinu, sustava za upravljanje ljudskim resursima. Intenzivno se radi na uvođenju poslovanja bez papira kako bi doprinijela očuvanju okoliša. Vanjska komunikacija u tehnološkom smislu je poduprta elektroničkim uslugama Porezne uprave koje prate trendove i potrebe poreznih obveznika. Moderna Internet stranica vrlo je informativna kako bi korisnicima približila shvaćanje poreznih prava i obveza te olakšala suradnju s Poreznom upravom. Cilj komunikacije je partnerski odnos Porezne uprave s poreznim obveznicima koji dobrovoljno izvršavaju svoje porezne obveze putem elektroničkih usluga prema One-Stop-Shop načelu.Tax Administration internal and external communications are intensively being developed by introducing new and improving existing electronic communication channels. Contemporary times requires constant upgrading in technological terms. The development of application solutions provides additional transparency and efficiency in the operations of Public Administration. In internal communication it is very important to timely inform and educate the employees. Defining business processes and stabilization regulations terms are the conditions for streamlining of operations and increasing transparency in business. Tax Administration constantly develops and improves channels like Intranet, Distance Learning, Human Resource Management. It is intent on introducing non-paper business to help preserve the environment. External communication is technologically supported by the Electronic Tax Administration services that follow the trends and needs of Taxpayers. The modern Internet site is very informative to bring users closer to understanding Tax Law and obligations and to facilitate co-operation with the Tax Administration. The purpose of the communication is the partnership relationship between the Tax Administration and Taxpayers who voluntarily execute their tax liabilities through electronic services according to the One-Stop-Shop principle