Teknikperceptionens betydelse vid IOT-implementationer : En studie av sensorbaserad verksamhetsutveckling inom offentlig sektor

The use of Internet of Things (IoT) is becoming increasingly common in our society, and for organizations, the technology provides an opportunity for business development in the form of streamlining processes or better interaction with the customer. We investigate two different municipal digitization projects in order to illustrate how the operational staff's perception of new technological tools affects the implementation of IoT in the workplace. Using the theoretical framework Technological frames, we examine relevant actors’ perceptions regarding the potential of technology and its usage within the organization. We found that the amount of communication between the parties and the technology's perceived complexity are two key factors behind a successful implementation. A challenge for organizations that implement new technology is to change the surrounding working methods so as not to miss out on the full potential of technology