Exploring the State of Business Processes Management in the Bulgarian Enterprises

AbstractBusiness Process Management is a management approach that describes how companies can achieve efficiencies by integrating and improving their business processes and by aligning those business processes with corporate strategies and goals. Companies that routinely practice Business Process Management (BPM) are able to consistently improve on the results obtained from existing processes. This BPM research report summarized information provided by 350 respondents who participated in the survey within the period of three years (2009-2011). The respondents represent a broad cross section of Bulgarian industries. The main goal of this survey is to draw picture of the latest concepts in BPM and the results reflect the perspectives of a broad base of Bulgarian managers interested in BPM. The results show that the initiatives regarding business processes are in a good shape. It is confirmed that BPM is resistant to the slowdown of economic growth. In good years, the Bulgarian enterprises undertake BPM in order to grow, to enter new markets, in order to win a competitive advantage by means of innovations. In bad years, companies undertake BPM, in order to save expenses and to make more precise those processes which have been developed during favorable periods