Improving Telemedicine Processes Via BPM

AbstractBPM is an emerging theme that plays an important role in the global market of Business Processes. An efficient Management of Business Processes is able to ensure the requested development and competitiveness. A company which will be based on Business Process Management will provide a climate favoring the cooperation of its employees; they will be engaged in realizing well-defined tasks leading to an effective achievement of its objectives.Although telemedicine is an emerging successful field, it still suffers from problems of understanding, lack of techniques and legal texts and huge costs, and is still rarely used especially in Tunisia. Hence, the importance of process modeling and discovery of relevant technological means facilitating their use and automation. In this work, we designed, developed and tested a solution deploying Teleconsulting Process and remote diagnosis through a BPMS (Business Process Management System) that ensures their automation based on BPMN 2.0 models