English Language Oral Communication Needs at the Workplace: Feedback from Human Resource Development (HRD) Trainees

AbstractThe most essential skill that employers look for is the ability to speak effectively in English. This ability is especially true of sectors, namely the Human Resource Development (HRD), where communication at the internal and external level is an important requirement of the job. Previous studies in Malaysia have found that members of staff often face problems such as speaking fluently and presenting in front of a large audience. This paper reports on an investigation of English Language Oral Communication (ELOC) needs of HRD undergraduates from a public university in the Southern part of Malaysia. The findings identified the specific oral communicative events and skills required by HRD trainees at the workplace