Communication that values patient autonomy is associated with satisfaction with care: a systematic review

QuestionWhich communication factors used by clinicians during patient-clinician interactions are associated with satisfaction with care?DesignSystematic review with meta-analysis of studies investigating the association of verbal or nonverbal factors or interaction styles used by clinicians with patient satisfaction during an encounter between clinician and patient.Participants: Clinicians interacting with patients in primary care or rehabilitation settings.ResultsTwentyseven studies investigated 129 verbal, nonverbal, and interaction style factors. Of these, 38 factors were consistently associated with satisfaction. Verbal factors concerning clinicians involving, facilitating, and supporting patients were associated with satisfaction with care. Most communication factors presented a fair correlation (r≥0.21 but