Qualitative Indicators for the evaluation of universities performance

AbstractSince the world universities come in to new anxiety in the new generation and higher education in not of its last stability (Clark, 1998), to recognize all issues concerned and also to evaluate the university performance based on the studied and precise conceptual frameworks are of significance. The main purpose of this study is to find the key performance indicators (KPIs) and also to present a conceptual framework for the evaluation of the performance of the universities according to the key performance indicators (KPIs). This study was pilot based on a combination of the research methods (descriptive and deductive) and also survey. Factor analysis and (Kaiser-Meyer-Olkin Measure of Sampling) KMO were used to analyze the data. The inner validity was also measured using SPSS and Alpha Koronbach. In the end, based on the findings, the researcher portraits 151 indicators and 3 conceptual frameworks. 10 factors including accommodation, research and scientific journals, processes, ICT, social and cultural services, faculty members, students, university staff excluding faculty members, and financial affairs. Regarding the universities, 9 and 10 factors were introduced respectively. The Second Framework with 9 Factors Including “Area and ICT, Communications, graduates, Social and cultural services, periodicals and journals, employees, student Affairs financial affairs and processes, faculty members was designe