Understanding people's needs in a commercial public space: About accessibility and lived experience in social settings

AbstractAdapting public spaces for persons with disabilities can be both physically and socially challenging. The two pilot studies presented explore the existing physical conditions of the mall and the social experiences of the mall users as these are documented and experienced by them. The research goals include understanding the physical characteristics of the mall, how access happens, what people experience in real time when going to the mall and what this might mean in terms of issues of social construction of space and personal lived experiences. In both pilot studies, the methods included visual documentation and content analysis of the existing spaces and their design, followed by live in-mall walk-abouts with participants, during which narratives of the experiences were recorded. Researchers engaged collaboratively with participants to understand the experiences, challenges and situations they experienced. Participants include persons with reduced vision or severe vision loss and persons in motorized wheelchairs. Results reveal issues of lack of accessibility, poor contrast and issues of way-finding. Social stigmas add to mall experiences and participants nevertheless reveal the value of the social experiences despite the mall elements hampering their access