Usability Level of a University Web Site

AbstractThis study aims to determine the usability level of University web site on the Internet environment respect with “learnability, effectiveness, efficiency and satisfaction”. In the study, which has one-shot case design, while observation method was used to collect data about effectiveness, efficiency and learnability. System Usability Scale with 10 questions was used to collect data about satisfaction. During the procedures, the participants were required to complete 11 tasks, which have been defined by the researcher before. The research results, completed by the participation of 8 University students and secondary school students, show that the tasks’ average completion time is 54,50seconds and average success score is 80. In addition, almost 85% of the participants indicated that it was easy to use the web site. All the participants show a positive attitude and belief that this site helps the users about finding information about university. As a result, all participants with a higher success and satisfaction use the University web site. The paper also includes some suggestions for incomplete or completed with difficulty tasks to make it better