Moibl interaktion i kollektivtrafik

In this paper we take a look at digital applications to help the user with public transportation. The main goal was to evaluate the problem a user can face when aiming to use the public transportation system, and to create a application for Apple Iphone that can enhance and help the user, no matter if he is familiar with the local public transportation system, or if he is less familiar with it. The aim was that the user wouldnt need any previous knowledge to be able to use our application. We combined Location-Based Services with Realtime-travelinformation and trip planning to examine if this combination could make both of the two different user-groups satisfied. To understand the problematics a user faces when approaching the public transportation-scene, Scenario-Based Design is evaluated as a method to grasp this problem. Technological Acceptance Model is used to evaluate the user-centered qualitative tests on the application, which fitted good, considering that there was no other system to compare our application with. Our results show that you can enhance the User experience in the context of public transport for the wide target audience of all bussriders, familiar or infamiliar with using the public transportation. 100% of the users in our tests claimed they wanted to use the system instead of the present solutions. Since the Location-Based Services made it possible to make a travel-search without typing in where you are travelling from, (the built-in GPS in Iphone looked up where your closest busstop is) the use of our application was fast and satisfying for both groups of users. Furthermore we noticed that erlier recommended buttonsize for Smartphones or PDA’s turn out faulty in our tests, but this could need further investigations