Emotional labor strategies adopted by school psychologists

AbstractBased on the assumption that profession introduces specific particularities in the ways employees regulate emotions at work, different by organizational ones, we aimed at identifying particularities of school psychologists in adopting emotional labor strategies. A sample of 120 Romanian school psychologists completed three self-report scales on emotional labor. Results showed participants adopt a distinct strategy when regulating negative emotions. Factor analysis revealed that genuine acting and surface acting load the same bipolar factor. Results sustain the necessity to investigate the impact of profession on emotional labor performed by employees