Service Provision in the Framework of Industry 4.0

AbstractThe purpose of this paper is to analyze the relevance of the industrial service industry in the framework of the project: “Industry 4.0”. In an increasing number of cases, the progress of the project is unsatisfactory and takes on a crisis-like character. Previous research in the context of the concept “Industry 4.0” focus on production environments. By conducting expert interviews, the relevance of services for the future project is examined. The result of the study is the identification of relevant business services, and an assessment of the applicability of scientific approaches to service-networks for the project “Industry 4.0”. The current state of research in the field of Industry 4.0 and service network is used as a basis for this study. The added value of this study is to create a model to assess the service sector by bringing together different scientific approaches so as to meet the necessary interdisciplinary requirement. The decision model allows the service industry to apply the evaluation model for the own business view and strategy. The added value of the evaluation model is the application of service network models in the concept “Industry 4.0” and the completion of the theoretical and practical implementation dimension in the concept