Measuring Intentions among Employees toward the Use of a Balanced Scorecard and Information System: A Conceptual Approach Using the Theory of Planned Behavior and the Technology Acceptance Model

AbstractIn 1991 Icek Ajzen has demonstrated that the behavior of every human being is subject to his intentions toward any specific behavior. Recently, the study of intentions as a direct construct to predict behavior has been prevalent. Moreover, many researchers in psychology are increasingly interested in studying intentions to explain planned behaviors. However, remarkably, many researchers in various fields in business and management are using these theories to explain and interpret managerial dilemmas. The aim of this paper is to draw a theoretical framework to Lebanese researchers who are trying to measure and enhance the performance of public sector organizations, by combining the theory of planned behavior and the technology acceptance model. We assume that these intentions model will help in predicting the intentions of Lebanese university employees to use and implement a balanced scorecard and an information system