Evaluation Quality the Freight Transport through Application of Methods Multi-criteria Decision

AbstractThe provision of the quality services within freight transport is currently the most important element which leads to company success. There are different criteria which influence the quality of the services in the freight transport, for instance, a price, speed, safety or timing of the delivery. These criteria make it possible for customers to decide which means of the transport (road, railway, maritime transport, etc.) they will prefer. This article deals with the characteristics of the multi-criteria decision-making methods which facilitate to perform the evaluation of the freight transport quality. The article describes the interpretation of the utilization of the particular methods used for freight transport quality evaluation. The interpretation is based on the performed analysis of the individual decision-making methods and the methods of the criteria weight setting. The research results of the quality evaluation of the freight transport made by the carriers with the use of Saaty's method are presented in this article