AbstractNowadays, business organization needs to analyze market so that be able to stay stable in facing market variant changes and eventually to be able to handle market management. For this purpose, organization should update their business processes by utilizing modern technologies which this is called business intelligence (BI). In this paper while introducing market management processes, significant necessity of innovation and creativity in these processes for competing in current global trading is discussed. Furthermore, BI definitions from different authors’ point of view and BI principles and characteristics is addressed. Then the proposed framework is introduced with consideration to variant dimensions and functions of BI to furnis...