Total Quality Management (TQM) and Information Technology (IT): Relationships and Performances

Modern and new technologies have changed the management view and the methods of problem solving and management of organizations. For effectively managing the organizations at todays changing environment managers should view different global economic, social, political and legal conditions and must pay attention to factors such as developing deformation and communication technologies and changing customers expectations. For with respect to each condition and factor they needs appropriate information to increase their knowledge and decrease their uncertainty to have effective performance. In this way it seems necessary to consider information technologies and total quality management and understand their impact on efficiency and effectiveness. In this article through citing the relationships between information technology and total quality management we attempt to examine their impact on organizations efficiency and effectiveness. Therefore we study the concepts of effectiveness efficiency and productivity and then point to the relationships between information technology and total quality management and to the impact of these relationships on organizations efficiency and effectiveness. Because, today managers' attitudes and views to quality in firms is new. Production with desired quality requires not only clear definition of goals, specific policies and procedures for each part of work and each stage of process but also real time inspection, measurement and documentation syste