Add to ORKGIn this article the concepts of quality and customer's satisfactions in the service Industry are being discussed and a suitable Model for service quality measurement is presented. After developing the Model, priorities of necessary actions towards better service quality in Iran Air flights are calculated and tested according to distributed questionnaires among a random sample of passengers
This paper reviews different major service quality concept and models which led to great development...
Aviation isa fast, safe and comfortable way of travellingand inrecent yearsaviationhas b...
Today the airline industry is one of the fastest and largest growing industries in the world because...
Today competition is not only rife, but growing more intense constantly. However companies need to...
Today competition is not only rife, but growing more intense constantly. However companies need to...
Today competition is not only rife, but growing more intense constantly. However companies need to...
This paper reviews different major service quality concept and models which led to great development...
The services marketing literature focuses on the measurement of service quality and its impact and c...
AbstractAcquiring new customers and retaining existing customers have long been two important subjec...
The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging th...
The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging th...
In today\u27s competitive airline industry, it is crucial that an airline do all it can to attract a...
In today\u27s competitive airline industry, it is crucial that an airline do all it can to attract a...
This paper reviews different major service quality concept and models which led to great development...
Literature is replete with a large number of theories related to service quality measurement and dim...
This paper reviews different major service quality concept and models which led to great development...
Aviation isa fast, safe and comfortable way of travellingand inrecent yearsaviationhas b...
Today the airline industry is one of the fastest and largest growing industries in the world because...
Today competition is not only rife, but growing more intense constantly. However companies need to...
Today competition is not only rife, but growing more intense constantly. However companies need to...
Today competition is not only rife, but growing more intense constantly. However companies need to...
This paper reviews different major service quality concept and models which led to great development...
The services marketing literature focuses on the measurement of service quality and its impact and c...
AbstractAcquiring new customers and retaining existing customers have long been two important subjec...
The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging th...
The assurance of customer satisfaction is an increasing challenge for airline companies. Bridging th...
In today\u27s competitive airline industry, it is crucial that an airline do all it can to attract a...
In today\u27s competitive airline industry, it is crucial that an airline do all it can to attract a...
This paper reviews different major service quality concept and models which led to great development...
Literature is replete with a large number of theories related to service quality measurement and dim...
This paper reviews different major service quality concept and models which led to great development...
Aviation isa fast, safe and comfortable way of travellingand inrecent yearsaviationhas b...
Today the airline industry is one of the fastest and largest growing industries in the world because...