Add to ORKGThe article presents the scope and form of call center outsourcing and its impact on the efficiency and effectiveness of the enterprise. Synthetic measures are proposed: the efficiency and effectiveness of the call center, which also are indicators of the effectiveness and efficiency of outsourcing call center: organizational, functional and technological. In the next part of the article included basic statistics for the outsourcing of call/contact center. The final section presents the benefits and shortcomings of outsourcing call/contact center and indicated the main directions of development of call/contact center and call center outsourcing
Contemporary economic entities function in various types of cooperation systems, which are primarily...
As CRM has come into the spotlight, call center, which is at the cutting edge of CRM strategy, is ne...
The theme of bachelor's thesis is "Business strategies of Call center". Purpose of this paper is to ...
The rise in globalization has compelled companies to become more competitive. Competitiveness is n...
Business process outsourcing (BPO) is becoming one of the most growing industries in 21st Century an...
The current paper is concentrated on the organizational and technological structures of contact cent...
AbstractBusiness process outsourcing (BPO) is becoming one of the most growing industries in 21st Ce...
In the article the essence of outsourcing as a new form of employment relations is considered, its f...
This paper focuses on call centers, which have become a common means of communication with potential...
Outsourcing to wydzielenie niektórych funkcji i usług z jednego podmiotu i przekazanie ich innemu po...
The article outlines the essence of outsourcing, and specifically IT outsourcing. Outsourcing in IT ...
The paper considers the form of taking into account the specialization of information needs. An anal...
The paper considers the form of taking into account the specialization of information needs. An anal...
The study problem was to find a way to improve call center performance. The method of study was to c...
Call Centres are not an industry of their own, but a specific type of work organisation which can be...
Contemporary economic entities function in various types of cooperation systems, which are primarily...
As CRM has come into the spotlight, call center, which is at the cutting edge of CRM strategy, is ne...
The theme of bachelor's thesis is "Business strategies of Call center". Purpose of this paper is to ...
The rise in globalization has compelled companies to become more competitive. Competitiveness is n...
Business process outsourcing (BPO) is becoming one of the most growing industries in 21st Century an...
The current paper is concentrated on the organizational and technological structures of contact cent...
AbstractBusiness process outsourcing (BPO) is becoming one of the most growing industries in 21st Ce...
In the article the essence of outsourcing as a new form of employment relations is considered, its f...
This paper focuses on call centers, which have become a common means of communication with potential...
Outsourcing to wydzielenie niektórych funkcji i usług z jednego podmiotu i przekazanie ich innemu po...
The article outlines the essence of outsourcing, and specifically IT outsourcing. Outsourcing in IT ...
The paper considers the form of taking into account the specialization of information needs. An anal...
The paper considers the form of taking into account the specialization of information needs. An anal...
The study problem was to find a way to improve call center performance. The method of study was to c...
Call Centres are not an industry of their own, but a specific type of work organisation which can be...
Contemporary economic entities function in various types of cooperation systems, which are primarily...
As CRM has come into the spotlight, call center, which is at the cutting edge of CRM strategy, is ne...
The theme of bachelor's thesis is "Business strategies of Call center". Purpose of this paper is to ...