Effectiveness analysis of ISO 9001:2015 implementation at manufacturing industry

Globalization era requires many companies to improve service quality and resource management capabilities in order to gennerate public confidence in the products and commitments offered. The quality improvement program is contained in Quality Management System (QMS). QMS is developed in ISO 9001 standart certification.ISO 9001 is a standard that contains quality management system requirements issued by the International Organization for standarization (IOS). Companies that become the obyect of research is PT Sejahtera, this company is engaged in manufacturing.the company suffered several losses in the form of withdrawal of order from customer. Besides that happened also complaint from customer will product which yield not according to standard which have been approved. This research aims to evaluate the effectiveness of ISO 9001: 2015 implementation at PT. Sejahtera. The method used is Gap Analysis. Calculations on gap analysis use checklists made based on requirements of ISO 9001: 2015.the result of calculation using checklist will show how big the effectiveness of PT. Sejahtera in implementing ISO 9001: 201