O DESEMPENHO DAS UNIVERSIDADES PÚBLICAS PORTUGUESAS SEGUNDO SEUS ALUNOS: ANÁLISE DE EFICIÊNCIA POR MEIO DO DATA ENVELOPMENT ANALYSIS

The objective of this investigation was to evaluate the performance of Portuguese Public Universities, based on the expectations and satisfaction of their students and using the DEA method (Data Envelopment Analysis). To achieve the main objective of this investigation, it was explained the fundamental concepts for the use of DEA, which measures the efficiency of an organization comparing inputs and outputs. Then, we carried out a survey of 1,669 students from 55 colleges from 11 Portuguese Public Universities, measuring inputs (expectation) and outputs (satisfaction). At the end of the data analysis, we obtained the colleges that demonstrate a good relationship between expectation and satisfaction of students, which can help improve the efficiency of colleges regarded as inefficient. It was found that the size of the university does not guarantee efficiency. Regardless of size, efficiency in meeting the expectations of students can be achieved and the size of the university can not be justification for the relative inefficiency of the organization. Moreover, it was also found that a university may have other efficient and inefficient colleges. So instead of joining forces and grow together, some universities do not follow a single strategy, wasting one of his main forces, the ability to be multidisciplinary pursuing a single goal