ERP SOFTWARE SELECTION USING A COMBINED ANP AND VIKOR APPROACH

Enterprise Resource Planning (ERP) software coordinates the information flow between the different departments of a company, enabling the efficient use of resources such as labor, machinery, supplies, and raw materials that used in the production of the goods and / or services. ERP software brings together business processes of organizations in a common platform. It is very costly and it needs certain periods of installation time and work in the desired fields that all depends on the scale and the activity sector of the companies. This selection of software for business is one of the important decisions. This study aims to select the most convenient ERP software considering more than one qualitative and quantitative criteria. The methodology is based on the VIKOR method under criteria’ weights given by ANP model. The analytic network process (ANP) is an effective decision making technique that takes into account both tangible and intangible criteria with interdependencies, outerdependencies and feedbacks among them. VIKOR is a multi-criteria decision making and ranking method that uses the compromise ranking principle to evaluate the alternatives. By using combined ANP- VIKOR methodology, four alternative ERP software solutions are evaluated and the best alternative is selected