The Role of Human Resources in Interpreting the Relation between the Emphases on the Operations Standard and Improving the Overall Performance of the Palestinian Universities

The study aimed to identify the role of human resources in interpreting the relationship between the standard of operations in the relationship between the focus on students and beneficiaries in achieving satisfaction of students in Palestinian universities. The study used the analytical descriptive method. The study was conducted on the university leadership in Al-Azhar, The study consisted of (416) individuals. The study sample consisted of (200) individuals, 182 of them responded, and the questionnaire was used in collecting the data. The study reached a number of results, the most important of which are: There is a statistically significant effect on the adoption of the standard of operations on improving the overall performance in Palestinian universities. "The value of the R Square (42.8%) indicates that (42.8%) of improvement in overall performance is due to the adoption of the standard of operations in universities Subject of study, there is a statistically significant impact on the adoption of the standard of operations on the development of human resources in the Palestinian universities. "The value of the R Square (64.5%) indicates that 64.5% of the adoption of the human resources criterion is due to the adoption by the Palestinian universities of the standard of operations. (50.1%) indicates that 50.1% of the improvement in overall performance is due to the adoption by the Palestinian universities of the criterion of interest in resources Humanity, there is a statistically significant effect of the adoption of the standard of operations on improving overall performance with the interest of human resources as an intermediary variable in Palestinian universities. "The role of human resources was revealed between adopting the standard of operations to improve overall performance. The study presented a number of recommendations, the most important of which is: the increasing focus of universities on human resources through the appropriate form to achieve the goals of the university on the one hand, and the workers on the other hand and in line with the approach of quality and excellence, the universities more attention to the management of operations through the design and development of academic programs The need for universities to plan performance improvement projects and implement them for all standards, especially the results criteria, the need for universities to invest in this good performance in obtaining the Data quality and excellence of international quality institutions, as it has a great impact on the reputation of the university, and what gives the university the momentum to continue improvement and improvement of the performance of the process