JSR_16-275_Web_Appendix_supplementary_material - Gaining Customer Experience Insights That Matter

Janet R. McColl-Kennedy (6003059)
Mohamed Zaki (3202920)
Katherine N. Lemon (6003062)
Florian Urmetzer (6003065)
Andy Neely (4261285)

Publication date

November 2018

DOI

10.25384/sage.7376144.v1

Abstract

JSR_16-275_Web_Appendix_supplementary_material for Gaining Customer Experience Insights That Matter by Janet R. McColl-Kennedy, Mohamed Zaki, Katherine N. Lemon, Florian Urmetzer, and Andy Neely in Journal of Service Research</p

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JSR_16-275_Web_Appendix_supplementary_material - Gaining Customer Experience Insights That Matter

Abstract

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JSR_16-275_Web_Appendix_supplementary_material - Gaining Customer Experience Insights That Matter

Abstract

Extracted data

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