OUTSOURCING: THE PROCESS OF IMPLANTATION AND MANAGEMENT OF THE CLEANING SERVICES IN A PUBLIC UNIVERSITY

The objective of this work is to analyze the way outsourced cleaning services were implemented and managed in Campus I of the Federal University of Paraíba, based on the view of the managers of the educational centers. The rationale permeates outsourcing in Public Administration. Therefore, the methodology used in the research is a qualitative, descriptive and interpretative. Thus, to collect data were conducted semi-structured interviews with six managers of the center, and the interpretation of the data was performed discourse analysis. The results show that the institution centralizes many decisions regarding the implementation of the outsourced service, leaving the center managers to the margin of this process. Regarding the impact of management, it was noticed that in the question of productivity it meets satisfactorily, while the quality is below expectations. And when it comes to the costs of outsourced services, the interviewees have no idea or control of these costs. Therefore, this work concludes that the outsourced cleaning services in the I campus of the Federal University of Paraíba are very deficient, both in their managerial and legal aspects, and the way to manage this process must be reformulated so that it can improve the effectiveness and, consequently, service users.