ABSTRACT Tourism has been an important economic activity worldwide in recent years, and the increasing number of tourists and the competition among destinations pressure for the highest quality possible for tourists. The objective of this research is to propose a model to analyze the quality of services at tourist attractions. The first stage consisted of two bibliometric researches being performed, in order to identify the 'state of art' and verify the existing models of quality evaluation. Identified 36 models and 211 indicators of quality. From this initial exploratory research, a preliminary theoretical model was designed which worked with 35 indicators. The second stage collected and analyzed comments left by tourists on TripAdvisor.co...
Service quality has been an imperative issue of research involving in tourism industry. In spite of ...
The aim of this paper is to identify reasons for current quality problems in tourism and possible wa...
Straipsnyje analizuojamas paslaugos kokybės suvokimo dualizmas, paslaugų kokybės vertinimo metodolog...
The restaurant market is becoming more competitive, and businesses are challenged to differentiate t...
The tourism market is increasingly competitive and, for this reason, companies have sought to improv...
Satisfying the needs of users is the basic task of every organization that strives for long-term and...
AbstractIn tourism, quality has two components: a) the quality of the service process; b) the qualit...
As a tourism service provider, Kinantan Wildlife and Culture Park Bukittinggi are certainly required...
Tourism capitalises and exploits economically the unique thesaurus made of the richness created by n...
Bars have played an important role in the tourism context of different destinations. English pubs, A...
This paper emphasises how the quality of tourist services can be evaluated. The first part presents ...
Research on the quality of tourist destinations has been developed from tourists’ perspective, parti...
Quality is a necessary condition for the success of any business. Achieving this goal is done by off...
Topicality of the theme: wide spectrum of factors conditions the quality of tourism quality: present...
Tourists are attracted to travelling to the historic places. The Heritage sites of Angkor in Cambodi...
Service quality has been an imperative issue of research involving in tourism industry. In spite of ...
The aim of this paper is to identify reasons for current quality problems in tourism and possible wa...
Straipsnyje analizuojamas paslaugos kokybės suvokimo dualizmas, paslaugų kokybės vertinimo metodolog...
The restaurant market is becoming more competitive, and businesses are challenged to differentiate t...
The tourism market is increasingly competitive and, for this reason, companies have sought to improv...
Satisfying the needs of users is the basic task of every organization that strives for long-term and...
AbstractIn tourism, quality has two components: a) the quality of the service process; b) the qualit...
As a tourism service provider, Kinantan Wildlife and Culture Park Bukittinggi are certainly required...
Tourism capitalises and exploits economically the unique thesaurus made of the richness created by n...
Bars have played an important role in the tourism context of different destinations. English pubs, A...
This paper emphasises how the quality of tourist services can be evaluated. The first part presents ...
Research on the quality of tourist destinations has been developed from tourists’ perspective, parti...
Quality is a necessary condition for the success of any business. Achieving this goal is done by off...
Topicality of the theme: wide spectrum of factors conditions the quality of tourism quality: present...
Tourists are attracted to travelling to the historic places. The Heritage sites of Angkor in Cambodi...
Service quality has been an imperative issue of research involving in tourism industry. In spite of ...
The aim of this paper is to identify reasons for current quality problems in tourism and possible wa...
Straipsnyje analizuojamas paslaugos kokybės suvokimo dualizmas, paslaugų kokybės vertinimo metodolog...