Prepaid electricity meters and public participation : a case study of, Mutare, Zimbabwe

Abstract: The use of Prepaid Meter Systems (PMS) has grown considerably over the years on a global scale. Many countries are opting for PMS to replace the Conventional Billing System (CBS). Utilities providers seem to be relying on the neo-liberal idea that households, especially those living in poverty should budget for their use of utilities like electricity. Reactions to the shift to PMS vary as shown in literature. This raises questions about the public involvement activities that are required before implementation of such systems. Literature shows that public participation is a requirement when implementing system changes that directly influence people’s lives. This research explores this phenomenon in the specific context of PMS for electricity. A PMS case study in Dangamvura Mutare, Zimbabwe explored the participation process done prior to the implementation of this project. Zimbabwe is among the few nations that have adopted the electricity PMS on a national scale. Given the magnitude of the universal introduction of prepaid electricity meters in Zimbabwe, this case study focused on the participation experiences and perceptions of the local people in this regard. The researcher conducted semi-structured interviews with eight local people from the study area and two workers from the utility responsible for the project (Zimbabwe Electricity Supply Authority). The study showed that the success of participation lies in the hands of all stakeholders. Although ZESA conducted a public participation process, the turnout of people was poor. Amongst those who took part in the process some felt that their inputs did not have much bearing on the ultimate fact as to whether or not they wanted to change to the new PMS. The study demonstrates that there is need for better planning of the participation processes. The local people also need knowledge on the concept so they can understand how to influence the process.M.A. (Social Impact Assessment