The topic of barstaff is one in which there is little sociological literature (Tutenges, 2013). The qualitative research described in this study adopts a symbolic interactionist perspective, and a naturalistic methodological approach to eight participants which were split up into two different focus groups. Thematic analysis is used to discuss the different events, interactions and pressures that working in a bar subjects them to. Dramaturgy (Goffman, 1959) and emotional labour (Hochschild, 1985) are relevant in explaining the interactions between the bartender and the customer as it is through these interactions the bartender is able to refine certain stereotypes and meet social expectations.ba_psysocunpub2452_ethesesunpu
This dissertation is both a study of restaurants and of how the restaurant setting influences the id...
Purpose - To ascertain if the use of attractive staff is common practice within the hospitality ind...
This is an empirically grounded, ethnographic study that looks at the role of tipping in club socia...
The topic of barstaff is one in which there is little sociological literature (Tutenges, 2013). The ...
Using a phenomenological, constructivist approach, this study explores the commonly overlooked roles...
Title: 'I'm not a looser that lives only in this pub.' Bar ethnography Keywords: bar, alcohol, meani...
This article explores public house (pub) employees’ relationship to alcohol, its service and consump...
There is evidence that bartenders play a key role in respect of the health and safety of patrons in ...
Bartending is an important aspect of the service industry. As with any occupation, bartending is a j...
Work in nightclubs has been understood as a task encountered by individual employees, navigating a c...
Abstract: There is evidence that bartenders play a key role in respect of the health and safety of p...
Most Western countries have laws that prohibit the serving of alcohol to intoxicated and underage pa...
The pub owning companies are placing a large and increasing emphasis on customer satisfaction, and a...
Research into emotions in organisations has grown considerably in recent years, inspiring both acade...
The purpose of this study is to understand and describe the meaning of employees’ work experiences o...
This dissertation is both a study of restaurants and of how the restaurant setting influences the id...
Purpose - To ascertain if the use of attractive staff is common practice within the hospitality ind...
This is an empirically grounded, ethnographic study that looks at the role of tipping in club socia...
The topic of barstaff is one in which there is little sociological literature (Tutenges, 2013). The ...
Using a phenomenological, constructivist approach, this study explores the commonly overlooked roles...
Title: 'I'm not a looser that lives only in this pub.' Bar ethnography Keywords: bar, alcohol, meani...
This article explores public house (pub) employees’ relationship to alcohol, its service and consump...
There is evidence that bartenders play a key role in respect of the health and safety of patrons in ...
Bartending is an important aspect of the service industry. As with any occupation, bartending is a j...
Work in nightclubs has been understood as a task encountered by individual employees, navigating a c...
Abstract: There is evidence that bartenders play a key role in respect of the health and safety of p...
Most Western countries have laws that prohibit the serving of alcohol to intoxicated and underage pa...
The pub owning companies are placing a large and increasing emphasis on customer satisfaction, and a...
Research into emotions in organisations has grown considerably in recent years, inspiring both acade...
The purpose of this study is to understand and describe the meaning of employees’ work experiences o...
This dissertation is both a study of restaurants and of how the restaurant setting influences the id...
Purpose - To ascertain if the use of attractive staff is common practice within the hospitality ind...
This is an empirically grounded, ethnographic study that looks at the role of tipping in club socia...