BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone first' approach in which all patients seeking a face-to-face appointment first have to speak to a GP on the telephone. Previous studies have suggested that there is considerable scope for this new approach, but there remain significant concerns. AIM: To understand the views of GPs and practice staff of the telephone first approach, and to identify enablers and barriers to successful adoption of the approach. DESIGN AND SETTING: A qualitative study of the telephone first approach in 12 general practices that have adopted it, and two general practices that have tried the approach but reverted to their previous system. METHOD: A total of 53 qualit...
Background Primary care telephone consultations are increasingly used for patient triage, reviews, a...
Objective: This study addresses, for the first time, the effectiveness of receptionists handling inc...
BACKGROUND: Telephone triage is increasingly used to manage workload in primary care; however, suppo...
BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone fi...
This is the author accepted manuscript. The final version is available from Royal College of General...
OBJECTIVE: To understand patients' views on a 'telephone-first' approach, in which all appointment r...
Objective: To evaluate a “telephone first” approach, in which all patients wanting to see a general ...
Objective To evaluate a "telephone first" approach, in which all patients wanting to see a general p...
Objective To evaluate a "telephone first" approach, in which all patients wanting to see a general p...
Background: The increasing difficulty experienced by general practices in meeting patient demand is ...
Objective: To evaluate a "telephone first" approach, in which all patients wanting to see a general ...
Background The increasing difficulty experienced by general practices in meeting patient demand is l...
Objective. To evaluate a ‘telephone first’ approach, in which all patients wanting to see a GP are a...
Background: Telephone triage represents one strategy to manage demand for face-to-face GP appointmen...
This is a freely-available open access publication. Please cite the published version which is avail...
Background Primary care telephone consultations are increasingly used for patient triage, reviews, a...
Objective: This study addresses, for the first time, the effectiveness of receptionists handling inc...
BACKGROUND: Telephone triage is increasingly used to manage workload in primary care; however, suppo...
BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone fi...
This is the author accepted manuscript. The final version is available from Royal College of General...
OBJECTIVE: To understand patients' views on a 'telephone-first' approach, in which all appointment r...
Objective: To evaluate a “telephone first” approach, in which all patients wanting to see a general ...
Objective To evaluate a "telephone first" approach, in which all patients wanting to see a general p...
Objective To evaluate a "telephone first" approach, in which all patients wanting to see a general p...
Background: The increasing difficulty experienced by general practices in meeting patient demand is ...
Objective: To evaluate a "telephone first" approach, in which all patients wanting to see a general ...
Background The increasing difficulty experienced by general practices in meeting patient demand is l...
Objective. To evaluate a ‘telephone first’ approach, in which all patients wanting to see a GP are a...
Background: Telephone triage represents one strategy to manage demand for face-to-face GP appointmen...
This is a freely-available open access publication. Please cite the published version which is avail...
Background Primary care telephone consultations are increasingly used for patient triage, reviews, a...
Objective: This study addresses, for the first time, the effectiveness of receptionists handling inc...
BACKGROUND: Telephone triage is increasingly used to manage workload in primary care; however, suppo...