The concept and importance of electronic services

U diplomskom radu izneseni su aspekti primjene elektronickog poslovanja i elektronickih usluga koje u svom radu, odnosno kroz pružanje komunalnih usluga koristi poduzece „Pula Herculanea“ d.o.o. Pula. Istaknuta je važnost napretka moderne komunikacijske tehnologije odnosno elektronickog poslovanja koje pridonosi vecoj brzini poslovanja, povecanju informiranosti korisnika, smanjenju financijskih troškova i gubitku vremena. Kontinuiranim ulaganjem u digitalizaciju i informatizaciju, primjenom elektronickog poslovanja, pružanjem elektronickih usluga postici modernizaciju poslovanja, poslovnih procesa kroz djelatnosti kojima se poduzece „Pula Herculanea“ bavi. Naime, poduzece „Pula Herculanea“ nalazi se u pocecima primjene elektronickih usluga koje se najcešce odnose na komunikaciju s korisnicima. Kroz rad se pokušalo opisati neke elektronicke usluge koje bi poduzece „Pula Herculanea“ moglo uvesti kako bi poboljšalo komunikaciju s korisnicima, nudilo bržu i dostupniju uslugu te time olakšalo svoje poslovanje i transparentnost.In the Masters degree paper thesis are presented aspects of usage of electronic business and electronic services which in its work, through providing its services uses company Pula Herculanea d.o.o. Pula. The importance of improvement of modern communication technology is pointed out, better said improvement of electronic business which brings a higher speed of business, better awareness of users, smaller financial costs and less wasted time. With continuous investment into digitalization and informatization, with the application of electronic business, providing electronic services achieve modernization of business and business processes throughout activities company „Pula Heculanea“ deals with. Company „Pula Herculanea“ at in the beginning of application of electronic services which are mainly focused on communication with users. Through this paper is tried to describe some electronic services that the company could introduce to improve communication with users, offering faster and more accessible service which would facilitate its business and transparency