A Study of Critical Success Factors on the Implementation Plan of PLM System- Case Study for A Company

台灣的資訊產品OEM/ODM製造產業，為因應消費習性多變、產品生命周期縮短、法令要求日益嚴格情況下，業者對外須面臨國內外競爭者的削價競爭，對內須面對多區域研發、多點生產的管理壓力，所以必須經由產品生命週期資訊管理的改善，以提升效率來面對挑戰。此影響，大大加重PLM系統對企業管理的重要性，PLM系統已經由台灣資訊製造產業的選項，演變成今日必備的系統建置。 PLM系統的應用價值，在功能擴展與應用觀念演進下，其應用已不限於資料與流程的管理，現已成企業內部推動創新性業務活動的必備基礎平台。PLM系統的導入，已被視為企業業務策略與營運策略的展現要項，可以結合策略架構中的組織資本及人力資本，來完成重要的系統流程運作，以支持企業中業務方案目標及客戶價值的實現。PLM系統導入時，能預先完整規畫系統導入計劃，是專案中最重要的基石，因而本研究將歸納出，適用於台灣資訊製造產業，PLM系統導入計劃的關鍵成功因素。此關鍵成功因素有：經由企業中長期策略目標的引導，面對外部環境法令而演變為預設功能，參考客戶需求而成為具彈性的限制條件，整合內部變革管理成為推動規劃活動等，藉以平衡PLM系統的長、短期目標，兼具內部與外部客戶需求的導入計劃，以確保系統導入過程與結果展現的正面效益。With consumer demand changing, product life cycle reducing, business compliance coming to be serious, the products OEM/ODM manufacturers of Taiwan information manufacturing industry are facing lots challenges. The first one challenge is severe price competition at home and abroad, and second one is they have to take multiple regional R&D and factory management pressure. These two driven them to improve the management of product cycle, improve the efficiency to overcome the challenge. And all this make the PLM system become more and more important to the company, and the PLM system has to be a company requirement rather than an option choice for the information infrastructure nowadays. What is PLM application value? In the functional and performance extension perspective, its application is not only a data management and standard processing, but also a necessary platform for internal innovation implement. With the PLM application, PLM system becomes a strategic development to the company. Under company whole structure, It could work with research and HR resources to complete important standard process, and it would be helpful to achieve sales proposal and customer value. When setting PLM system, a fully, carefully pre-plan for system implementation is the most important basement of the proposal. And this thesis will make a summary of the implementation key factors for manufacturer of Taiwan information manufacturing industry. These critical success factors : to driven by company long-term strategic objectives, to become a pre-alert function of facing external conditions and compliance, to reference to customer needs and becoming a flexible restrictions, and to integrate internal change management to be the promoted plan activity. Above 4 factors balance the long and short term goals of PLM system, and consolidate both internal and external customer needs. They also ensure the process and the results of system implementation plan, and truly make it to keep a positive effectiveness.中文摘要 IV 目錄 VII 圖目錄 VIII 表目錄 IX 第1章 緒 論 1 第一節 研究背景與動機 1 第二節 研究目的 5 第三節 研究流程 6 第2章 文獻探討 7 第一節 PLM 系統背景與應用功能說明 7 第二節 企業策略與資訊系統 21 第三節 PLM系統導入之成功關鍵因素 28 第3章 研究方法 39 第一節 研究架構 39 第二節 關鍵成功因素定義與說明 40 第三節 研究對象與範圍 43 第四節 研究限制 43 第4章 個案研究 45 第一節 個案企業背景介紹 45 第二節 企業策略 55 第三節 客戶需求 61 第四節 外部環境 67 第五節 組織流程變革推動 69 第六節 PLM系統導入計劃 75 第七節 PLM系統實施與績效 88 第5章 研究成果與建議 95 第一節 研究成果 95 第二節 建議 9