Research on Sustainable Development of Family Owned Small & Medium Business through Organizational Capability – The Case Study of Firm A

摘要 多數企業莫不以追求永續經營為其終極目標，許世軍在導讀彼得‧杜拉克之《視野─杜拉克談經理人的未來挑戰》中說過 「當今企業經營者所面臨的最大挑戰，恐怕就是在變動迅速的經營環境中，為企業謀求生存與發展的機會」。 企業組織在發展的過程中必定會遇到各式各樣的問題，但是有許多問題是相同的，例如人才缺乏、組織營運不善,以及接班等。台灣有97%以上是中小企業，而其中約80%又是家族式企業，因此本文著重在探討家族式中小企業常發生的一些問題，以文中個案A公司為代表，除了協助個案公司內部改善營運問題外，亦希望能做為其他類似中小企業的參考，甚至讓有類似困擾的大企業亦能取經本文，共同為台灣的經濟做出貢獻。 本文首先探討企業生命週期理論與管理人才能理論，企業生命週期可以協助企業找出目前所屬企業生命階段，制定正確的策略方向，而管理人才能理論則探討人才的各個組成面向與管理觀念，協助企業組織培育優秀人才，帶領企業改善組織營運問題。接下來以個案研究的方式做為論文的主架構，並以上述兩理論來分析探討個案公司的問題，找出解決方案，得出研究結論。 在個案研究的過程中，靠著企業生命週期理論界定問題，得知目前浮現的種種錯縱複雜的問題正是企業生命週期理論中青春期的正常現象，即個案公司正處於青春期的階段，將針對壯年期做出策略準備，另外藉著管理人才能理論檢驗個案公司經營階層以及主要部門人才之組織營運能力，以便A公司針對管理才能之不足予以積極培訓做為公司進入下一個企業生命週期做準備，並持續創造競爭優勢，邁向永續經營。Abstract The utmost goal for most of the enterprises is sustainable development. The problems which occur in enterprises are quite different, but there are still some similar ones, such as, the shortage of good employees, management issues, and succession problems, etc. It is estimated that 97% companies in Taiwan are small-and-medium-sized enterprises (SME), and among them, 80% are family owned. So this thesis focused on solving the problems often faced by the family owned, small-and-medium-sized enterprises, and this thesis took Firm A as a case study. The main object is not only to help Firm A find the solutions of management issues, but also to be helpful to the SMEs or even large ones, which face similar problems, so that it could lead companies to sustainable development and to have some kind of contribution to Taiwan economy. To seek corporate sustainable development, first of all, this thesis will use the “Corporate Lifecycles” theory to figure out the “real” problems, and make some strategies accordingly. After that, this thesis will use the “Talent Management” theory to analyze employees’ talent. Corporate Lifecycles theory could help companies set up right strategies through identifying which lifecycle they are in; while Talent Management theory could help them cultivate good staff and managers through evaluating their talent components and managerial concepts