Free Document Delivery Service: Success with Collaboration and Connections

Poster presentation from the Living the Future 7 Conference, April 30-May 3, 2008, University of Arizona Libraries, Tucson, AZ.The University of Arizona Libraries implemented free in-house article delivery for the entire campus in August 2006. The success of collaborating with other universities and teams in the library resulted in making the Express Document service a premiere service for our faculty, staff and students. Learn about what we did and how we did it-our connections with Greater Western Library Alliance consortial partners for benchmarking this type of service, how we created a business plan, what steps were taken to implement the service, the technology purchased and implemented, our collaboration with other teams in the library, and how we measured our progress.This item is part of the Living the Future collection. For more information about items in this collection, please email repository@u.library.arizona.edu