Modeling community information behaviour in rural Sri Lanka: A citizen-centred perspective

The study presents the findings of a sample survey carried out using two sub-sample populations (Rural Communities and Information providers). The main objective of the study is to explore the Community Information Needs of rural communities in Sri Lanka and their information behaviour. Fifteen categories of basic information needs of two types (â survivalâ and â strategicâ ) were identified. The nature of community information is recognized as non-bibliographic and service-oriented. The information supply position was identified as stagnated at service points, and the dynamism of the information has deteriorated within the delivery mechanisms limited to system structure. It was possible to calculate a Channel Dependency Rate (CDR) which showed that channels appropriate to provide certain categories of information were not strong and or operating as they should be. Rural citizens were also found to encounter a range of difficulties in accessing information, and it was found that these were related to geographical, structural (socio-economic and cultural) factors and personal reasons. The study proposes Community Information Centres using e-governance strategy with One Stop Shop (OSS) model, to be established at the village level using prevailing infrastructure to bridge the information gap existing in the rural areas of Sri Lanka