OPACs, Open Source and Patron Perceptions: a look at what happens (and what can happen) when open source software is a library's public face

More libraries are moving toward using open source software (OSS) as their public faces. Meeting public expectations for ease of use and Web 2.0 features in these interfaces is one of the reasons libraries are making this change. Community plays a vital role in supporting OSS, and as more libraries use OSS the community of user-librarians is strengthened. Involving the public more actively and directly in this community would further strengthen it, and would support the values of OSS and of libraries