a case study

Globally distributed teams of volunteers and communication by electronic means are at the core of Open Source Software development. To help projects in managing their information, we defined a light-weight, role-based process improvement and observed its use in a longitudinal case study. Results gathered by mailing-list analysis give insights into the different types of information managed and their relative importance: While technical content such as how-tos and to-dos is most frequent, the amount of information regarding decision making is surprisingly low