The aim of this master thesis is to study the students usage and experiences of the reference services at the university library at Linköping University. The four questions that I seek answers to are: - What kind of help do the students most often ask for at the reference desk? - To what extent do the students use the reference services for their studies? - What are the students experiences of the help they receive at the reference desk? - What are the students experiences of the treatment they receive from the librarians at the reference desk? I have studied literature that describes reference work and evaluation of reference work. I have also studied Christian Grönroos theory of service quality. I have distributed questionn...
The authors attempted to survey by questionnaire data the actual condition of reference services per...
User satisfaction and maximum use of library services and resources have become important topic for ...
The authors attempted to survey by questionnaire data the actual condition of reference services per...
The aim of this master thesis is to study the students usage and experiences of the reference servic...
The purpose of this master’s thesis is to study an electronic reference service from a user perspect...
The main purpose of this study was to establish to what extent undergraduate students use reference ...
The purpose of this Masters thesis is to study how librarians experience reference work. We wanted t...
In 1995 a survey was made at six public libraries in the county of Ostergotland in order to examine ...
This master thesis concerns the subject of a reference service named Book-a-librarian. The service m...
The aim of this Masters thesis is to understand how librarians develop their reference service. The ...
This study investigated the perception of undergraduates on information services perform in academic...
This is a study on the electronic reference work of some Swedish university and university college l...
Introduction: This thesis examines skills and competencies among librarians staffing the service poi...
The purpose of this master’s thesis is to examine how some university students, who are using the li...
Service quality is essential in changing the work culture among the employees and generates their in...
The authors attempted to survey by questionnaire data the actual condition of reference services per...
User satisfaction and maximum use of library services and resources have become important topic for ...
The authors attempted to survey by questionnaire data the actual condition of reference services per...
The aim of this master thesis is to study the students usage and experiences of the reference servic...
The purpose of this master’s thesis is to study an electronic reference service from a user perspect...
The main purpose of this study was to establish to what extent undergraduate students use reference ...
The purpose of this Masters thesis is to study how librarians experience reference work. We wanted t...
In 1995 a survey was made at six public libraries in the county of Ostergotland in order to examine ...
This master thesis concerns the subject of a reference service named Book-a-librarian. The service m...
The aim of this Masters thesis is to understand how librarians develop their reference service. The ...
This study investigated the perception of undergraduates on information services perform in academic...
This is a study on the electronic reference work of some Swedish university and university college l...
Introduction: This thesis examines skills and competencies among librarians staffing the service poi...
The purpose of this master’s thesis is to examine how some university students, who are using the li...
Service quality is essential in changing the work culture among the employees and generates their in...
The authors attempted to survey by questionnaire data the actual condition of reference services per...
User satisfaction and maximum use of library services and resources have become important topic for ...
The authors attempted to survey by questionnaire data the actual condition of reference services per...