Technology acceptance model of internet of things for water management at a local municipality

M.Ing. (Engineering Management)Abstract: The research aims to identify the factors that are important for the adoption and intention to use the Internet of Things (IoT) in future by municipality employees for management of water services at a local municipality. Currently local municipalities collect, store and manage some data on water services provisioning, which might as well not be accurate, and unfortunately they struggle to make timely and accurate decisions on management of water services. IoT is seen as one of the solutions that will alleviate this problem however, in order for it to be implemented in future, it must be successfully accepted and used by the employees of the local municipality. The research uses the Technology Acceptance Model (TAM) to identify those TAM factors and associated moderating factors that are important to the employees in order to successfully accept the Internet of Things for a timely and accurate decision-making process for the management of water services in future. The TAM factors and associated moderating factors were analysed using quantitative statistical methods in SPSS. The statistical analysis confirmed which TAM factors that are needed to accept IoT in future for timeous and accurate decision-making in the management of water services and that the moderating factors are not necessarily needed