Pengurusan kualiti menyeluruh di sekolah menengah atas negeri di provinsi Sulawesi Selatan Indonesia

The quality of education in Indonesia at the moment is very disturbing. One of the causes of the problem is ineffective management of education. To investigate the practice of quality management in schools, this study used mixed method in the Plan, Do, Study and Act (PDSA) model. For the quantitative method, 210 teachers and 357 students and their parents from a school in South Sulawesi answered questionnaires adapted from the quality assurance of education concerning the school's strategic planning, implementation of quality education, identification of problems in the implementation of quality education, quality improvement, and level of satisfaction among teachers, students and parents in relation to quality management practices in schools. To obtain qualitative data, six principals were interviewed on the implementation of quality education. The research findings show that strategic planning (mean 3.65), problems in the implementation of quality education (mean 3.59) and improved (mean 3.67) are moderate. Besides that, the implementation of quality education (mean 3.68) and satisfaction of teachers (mean 3.69), students (mean 4.45) and parents (mean 4.16) for the management of quality in schools are high. Analysis and results of structural equation modeling (SEM) show that this study has a reasonable accommodation for a proposed model of quality education. The research findings show that strategic planning, implementation and problems directly and indirectly influence satisfaction. Quality improvement is the mediator in the relationship between the three independent variables and satisfaction. The interview data show that there are still many problems in the implementation of quality education in terms of quality of teachers, international curriculum, facilities and funding. This study has provided useful input for improving the quality of national education, particularly in the province of South Sulawesi