Digital-Based Public Services In Indonesia In The Industrial Revolution 4.0

Government of Indonesia in digital-based public service in industrial revolution 4.0 required to develop the competence of state civil apparatus to become professionals. Information technology that is developing at this time has resulted in changes in the strategic environment, so it needs bureaucratic reform. Online systems and robotics digital-based are used to support fast services. But the digital system has caused problems in reducing labor. Therefore, it is necessary to study digital-based public services in Indonesia in the industrial revolution 4.0. The problem formulation, how is the digitalbased public service in Indonesia in industrial revolution 4.0? The purpose of the study is to know the problems and challenges of implementing digitalbased public services. Library studies are conducted to collect and analyze data carried out in the second semester of 2018. The results of the study show that digital-based public service faces problems and challenges.Train ticket service with electronic system raises long queue in Jabodetabek on July 23, 2018. The government has established institutions to facilitate alignment between ministries and agencies so that Indonesia can compete with other countries in public services. Strategies are needed to overcome the problems and challenges of digital-based public services efficiently and effectively through the development of a professional state civil apparatus