The implementation of the principle of continuous improvement in the IT service management

Bednjički, Sonja

Publication date

September 2017

Publisher

University of Zagreb. Faculty of Organization and Informatics. Department of Information Systems Development.

Abstract

U radu je opisano načelo kontinuiranog poboljšanja IT usluga primjenom prakse koju definira ITIL V3. Također, u radu je opisana i norma ISO/IEC 20000. Praktični dio rada sastoji se od opisa provedbe načela kontinuiranog poboljšanja u konkretnom poduzeću

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The implementation of the principle of continuous improvement in the IT service management

Abstract

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The implementation of the principle of continuous improvement in the IT service management

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