Occupational stress and burnout among experts in helping professions working with people with socially unacceptable behavior

Profesionalni stres je rastući problem koji često rezultira štetnim posljedicama za same pojedince, organizacije i klijente. Profesionalno sagorijevanje predstavlja najgoru moguću posljedicu dugotrajnog profesionalnog stresa kod pojedinca. Svaki djelatnik može doživjeti stres na poslu, ali samo kod nekih će to dovesti do sindroma sagorijevanja. Suočavanje je korištenje različitih strategija za rješavanje problema, ali nisu sve strategije uvijek u potpunosti učinkovite. Cilj ovog istraživanja bio je ispitati strategije suočavanja i profesionalno sagorijevanje te njihov odnos s nekim sociodemografskim i profesionalnim obilježjima kod stručnjaka pomažućih profesija koji rade s osobama društveno neprihvatljivog ponašanja. Ukupno je bilo uključeno 116 sudionika različitih sociodemografskih, profesionalnih i općih obilježja. U skladu s problemima, u online anketi u istraživanju smo koristili 4 upitnika, koji su bili prilagoĎeni potrebama istraživanja. Rezultati su pokazali da je razina sagorijevanja povezana s učestalošću korištenja suočavanja izbjegavanjem. Stupanj zadovoljstva poslom i procjena trenutnog zdravstvenog stanja nisu povezani sa strategijama suočavanja, ali su povezani s razinom sagorijevanja. Nema značajne razlike u učestalosti korištenja pojedine strategije suočavanja ni razini sagorijevanja kod stručnjaka obzirom na postojanje iskustva uključenosti u superviziju. Naši nalazi samo djelomično potvrĎuju ranije nalaze stoga su u tom području svakako potrebne dodatne provjere.Occupational stress is an increasing problem that frequently results in detrimental consequences for the individuals, organizations and clients. Professional burnout presents the most tragic consequence of occupational stress for worker. Each worker can experience stress, however not at every one appears the occurrence to professional burnout. Coping is the use of strategies for dealing with problems, but strategies may not always be fully effective. The aim of the research was to examine coping strategies and the burnout syndrome at work, as well as to investigate their relationship with some socio-demographic and professional characteristics among experts in helping professions who work with persons with socially unacceptable behavior. There was total of 116 participants of different demographic, professional and general features. In accordance with the problems, the study had used four questionnnaires in the online survey that were customized for the purpose od this research. The results have shown that the level of burnout is related with frequency of use avoidance coping. The level of job satisfaction and assessment of the current general health are not related with the coping strategies, but they are related with the level of burnout. There was no significant difference in the frequency of use some coping strategies or the level of burnout among experts considering the experience of involvement in the supervision. Our results do not completely confirm results from previous research so this area needs additional verification