Quality management as a part of the social responsibility of any suggested enterprise

Kvaliteta proizvoda apsolutna je pretpostavka njegova društvenog priznavanja i transformacije u robu pa time istodobno i osnovni uvjet za život i rad bilo kojeg proizvođača i njegova pojavljivanja na tržištu. Da bi poduzeće bilo efikasno, ono mora prepoznati koja je kvaliteta najzanimljivija i najprivlačnija potrošačima. Upravljanje kvalitetom iznimno je važna djelatnost u suvremenim poduzećima. Ono predstavlja proces koji prepoznaje i upravlja aktivnostima potrebnima kako bi se ispunili organizacijski ciljevi. Može se reći da je upravljanje kvalitetom zapravo funkcija upravljanja. Najčešća podjela alata za upravljanje kvalitetom je na tradicionalne i nove, tj. menadžerske. Tradicionalni alat su: dijagram uzroka/posljedica - Ishikawadiagram, Pareto dijagram, Dijagram tijeka, Ispitni list, Histogram, Dijagram raspršenja i Kontrolne karte. Novi alati su: Dijagram srodnosti - Affinitydiagram, Dijagram međuovisnosti - Relationdiagram, Stratifikacija - Stratification, Matrični dijagram - Matrixdiagram, Dijagram oblika strijele - Arrowdiagram, Programirane karte za proces odlučivanja - Processdecision program chart - PDPC teSustavni dijagram (stablo dijagram) – Sistematicdiagram (treediagram). Obzirom da je broj metoda i alata za upravljanje kvalitetom velik i da se neprestano javljaju novi, često se postavlja pitanje koji je i kada korisniji za poduzeće. Kako bi se došlo do odgovora na ovo pitanje potrebno je razmisliti za što će se koristiti alat, gdje se poduzeće trenutno nalazi u procesu unapređivanja kvalitete te treba li se bazirati na trenutni način razmišljanja ili ga pak proširiti.Product quality is an absolute assumption of its social recognition and transformation in commodity, and at the same time main condition for any producer, his life, work and also its appearance on the market. To make the company efficient, it must identify what quality is the most interesting and most attractive to consumers. Quality management is an extremely important activity in modern companies. It represents a process that recognizes and manages the activities needed to meet the organizational goals. It can be said that quality management is actually a management function. The most common division of quality management tools is on traditional and new, respectively managerial. The traditional tools are: Diagram of Causes / Consequences - Ishikawadiagram, Pareto Diagram, Flow Diagram, Test Sheet, Histogram, Dispersion Diagram and Control Chart. The new tools are: Diagram of Relationship - Affinity Diagram, Diagram of Interdependence - Relation Diagram, Layer - Stratification, Matrix Diagram - Matrix Diagram, Arrow Diagram - Arrow Diagram, Programmable Maps for the Process of Decision Making - Processdecision Program Chart - PDPC and System Diagram (Tree Diagram) - System Diagram treediagram). Given that the number of methods and tools for quality management is big and that new ones are constantly emerging, it often raises the question of when and when it is more useful for the enterprise. In order to answer this question, it is necessary to consider what tool the company is currently in the process of improving quality and whether it should be based on the current thinking or expand it