Consumer protection in the food industry

Ovaj rad bavi se istraživanjem zaštite potrošača u prehrambenoj industriji. Radom se nastoji predočiti zakonodavni okvir zaštite potrošača kako bi se razumjela politika sigurnosti hrane u Europskoj uniji. Nadalje, u radu se prikazuju sustavi upravljanja kvalitetom u prehrambenoj industriji kojima se osigurava kvalitetna i sigurna hrana za potrošače. Cilj istraživanja jest povećati spoznaju o odlukama i položaju potrošača na tržištu kroz upoznavanje s teorijskim okvirima iz područja zaštite potrošača u prehrambenoj industriji te funkcioniranja regulatornog okvira i relevantnih propisa. U radu su prikazani rezultati primarnog istraživanja o upoznatosti potrošača s njihovim pravima te je izvršena komparacija sa istraživanjem koje je proveo Flash Eurobaremeter o percepciji stanovnika Europske unije o sigurnosti hrane. Svrha istraživanja jest ukazati na važnost zaštite potrošača u prehrambenoj industriji.This paper MA thesis deals with consumer protection in the food industry. This paper will try to give a legislative overview of consumer protection in order to understand the food safety policy in the European Union. Furthermore, this paper shows quality management systems in the food industry that ensure quality and safe food for consumers. The aim of this research is to expand the knowledge of decisions and position of consumers in the market by introducing theoretical framework from the field of consumer protection in the food industry, and the functioning of the regulatory framework and the way of insight into relevant regulations. The paper presents the results of the primary research on consumer awareness of their rights and compares with the research carried out by Flash Eurobaremeter on the perception of EU residents on food safety. The purpose of this research is to emphasize the importance of consumer protection in the food industry