Perfectionism, coping styles and burnout syndrome in volunteers

Cilj ovog istraživanja bio je utvrditi povezanost perfekcionizma, stilova suočavanja i sindroma sagorijevanja kod volontera. Sudjelovalo je 122 volontera udruge Hrabri telefon. Korišteni instrumenti bili su Upitnik težnje perfekcionizmu, Upitnik suočavanja sa stresom i Oldenburški upitnik sagorijevanja. Podatci su prikupljeni putem Google Forms alata koji je poslan na e-mail i Facebook grupe. Rezultati su pokazali da pojedinci s visokim standardima iz upitnika perfekcionizma postižu više rezultate na poricanju i samookrivljavanju, oblicima suočavanja iz upitnika suočavanja sa stresom. Pojedinci s izraženom diskrepancijom, mjerom neadaptivnog perfekcionizma, u manjoj su mjeri koristili pozitivno razmišljanje, a u većoj mjeri odustajanje i samookrivljavanje. Pojedinci s višim razinama diskrepancije pokazivali su veću izraženost iscrpljenosti. Pojedinci s izraženijom otuđenosti manje su koristili aktivno suočavanje i pozitivno razmišljanje, a više odustajanje. Nadalje, pojedinci s izraženijom iscrpljenošću manje su koristili pozitivno razmišljanje, a više odustajanje. Hijerarhijske regresijske analize pokazale su da duljina volontiranja, stupanj obrazovanja roditelja, dimenzije perfekcionizma i subskale stilova suočavanja zajedno objašnjavaju 11,6% varijance iscrpljenosti i 16,3% varijance otuđenosti. Značajnim prediktorom kod iscrpljenosti pokazala se diskrepancija. Od stilova suočavanja, značajnim prediktorom pokazalo se pozitivno razmišljanje. Diskrepancija je značajan prediktor i otuđenosti, no ulaskom stilova suočavanja u model prestaje biti značajna te značajni prediktori postaju aktivno suočavanje i pozitivno razmišljanje. Rezultati su djelomično u skladu s očekivanjima. Unatoč ograničenjima rezultati nude dodatnu potvrdu odnosa promatranih konstrukta te okvir za nastavak istraživanja volonterstva u Hrvatskoj.Aim of this study was to examine the relationship between perfectionism, coping styles and burnout syndrom in volunteers. The participants were 122 volonteers from NGO Hrabri telefon. They completed ASP-R perfectionism questionnaire, COPE coping with stress questionnaire and Oldenburg burnout inventory. Data was collected online with Google forms tool, via e-mail and Facebook groups. Results suggest that individuals with high standards on perfectionism questionnaire had higher scores on COPE subscales of denial and self-blame. Individuals with higher discrepancy, measure of nonadaptive perfectionism, used less positive thinking and more giving up and self-blame. Individuals with high discrepancy also tend to have higher results on exhaustion. Higher results on disengagement were correlated with lower usage of active coping and positive thinking, and also with more giving up. Higher exhaustion was correlated with lower usage of positive thinking, but also higher usage of giving up. Hierarchical regression analysis showed that length of volunteering, parents education level, perfectionism subscales and coping styles together account for 11,6% variance of exhaustion and 16,3% variance of disengagement. Significant predictor for exhaustion was discrepancy. In addition, significant predictor was positive thinking. Discrepancy was also significant predictor for disengagement but when entering coping styles into analysis, it stoped being significant, being overthrown by active coping and positive thinking. Results are partly in line with expectations. Despite limitations, they offer additional confirmation of relationship between these constructs and gives new insight for continuing with research in field of volunteerism in Croatia